Return and Refund Policy

Return Window

You may request a return within 30 days from the date your order is delivered. All products are eligible for return, and we do not have final sale items.

Return Conditions

Products must be returned in their original condition with all accessories, manuals, and packaging received with the order. Proof of purchase may be required.

How to Start a Return

Contact us at support@cohobby.shop and provide your order number and reason for the return. Please wait for our return instructions before sending the product.

Free Return Shipping

Return shipping is completely free for customers within the United States. Once your return request is approved, we will provide return instructions and a prepaid return shipping label when required.

Return Address

Cohobby

3367 Hallshire Dr
Memphis, TN 38115
United States

Please contact us before returning a product. Returns sent without prior authorization may experience processing delays.

Restocking Fees

We do not charge restocking fees.

Damaged, Defective, or Incorrect Products

Inspect your order after delivery. If a product arrives damaged, defective, or different from what you ordered, contact us promptly at support@cohobby.shop.

Include your order number and clear photographs of the product and packaging. We will arrange an appropriate replacement or refund.

Exchanges

To request an exchange, contact us within 30 days of delivery. We will provide return and replacement instructions. Return shipping for approved exchanges is free.

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation after processing or shipping has started.

If the order has already shipped, you may return it after delivery according to this policy.

Refund Processing

After receiving and inspecting your return, we will notify you about the status of your refund.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear after approval. Your bank or card provider may require additional processing time.

Original Shipping Charges

Optional expedited shipping charges are not refundable unless the order arrived damaged, defective, or incorrect.

Late or Missing Refunds

If you have not received an approved refund after 10 business days, contact your bank or payment provider first. You may then contact us for assistance.

Contact Us

Email: support@cohobby.shop

Phone: +1 (901) 303-5758

Address: 3367 Hallshire Dr, Memphis, TN 38115, United States