Shipping Policy

Shipping Destinations

Cohobby currently ships orders within the United States. We do not currently offer international shipping.

Order Handling Time

Orders are processed within 1–2 business days.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

Estimated Delivery Time

Estimated delivery time is 3–5 business days after order processing.

The total estimated time from placing an order to delivery is approximately 4–7 business days.

Delivery estimates may be affected by carrier delays, severe weather, holidays, or circumstances beyond our reasonable control.

Shipping Costs

Any applicable shipping charges will be clearly displayed at checkout before payment is completed.

Customers will not be charged undisclosed shipping fees after placing an order.

Order Confirmation

After placing an order, you will receive a confirmation email at the email address provided during checkout.

Review your order and shipping information carefully. If you notice an error, contact us immediately at support@cohobby.shop.

We cannot guarantee that changes can be made after an order has entered processing.

Shipment Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take up to 48 hours to become active after the carrier accepts the package.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an order is returned because the submitted address was incorrect, incomplete, or undeliverable, contact us to arrange redelivery or a refund.

Additional shipping charges may apply when redelivery is required because of an incorrect address provided by the customer.

Delayed Orders

If your order has not arrived within the estimated delivery period, review the tracking information and contact us for assistance.

We will work with the shipping carrier to investigate the delay.

Lost Packages

If tracking does not show delivery and the package appears to be lost, contact us at support@cohobby.shop.

We will investigate the shipment with the carrier and provide an appropriate replacement or refund after the loss is confirmed.

Damaged Packages

If an order arrives damaged, contact us promptly and provide your order number along with clear photographs of the product and packaging.

We will review the issue and arrange an appropriate replacement or refund according to our Return and Refund Policy.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, check around the delivery location and ask household members or neighbors.

Contact the carrier first. If the package remains missing, contact us so we can assist with an investigation.

Separate Shipments

Orders containing multiple products may arrive in separate packages. Separate tracking information may be provided for each shipment.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We cannot guarantee cancellation after processing or shipping has started. If the order has already shipped, it may be returned after delivery according to our Return and Refund Policy.

Contact Us

Email: support@cohobby.shop

Phone: +1 (901) 303-5758

Address: 3367 Hallshire Dr, Memphis, TN 38115, United States